Refund policy

We have a 14-day return policy on brand new boots only, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, brand new and unused with the original packaging. You’ll also need the receipt or proof of purchase. 

Please note original shipping costs are non-refundable, return shipping is to be organised and paid for by the buyer.

To start a return, you can contact us at thebootunion@gmail.com

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items                                                                             We are unable to offer returns on pre owned boots and returns for worldwide orders. Unfortunately, we also cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at thebootunion@gmail.com